After Sales

We believe warmth is a key to life, thus, TESY has focused its desire, drive and innovation to offer modern heating solutions.
 
For more than 30 years TESY has been one of the most innovative and leading companies in the production of electric water heaters, indirectly heated water tanks, electric heating appliances, heat pump water heaters in Europe. TESY has a presence in more than 60 countries on 4 continents. The company has more than 1 200 dedicated and motivated employees of 16 nationalities in different parts of the world. 
Our success throughout the years has been driven by our international team of young, intelligent and ambitious professionals who put their hearts and minds into bringing warmth into millions of homes. We are committed to fostering an environment where our people can thrive and realise their full potential. Join us today on the position of a
 
Specialist After Sales & Technical Support Professional
 
 Position Profile:
 

Assuring the highest level of customer support;
Maintain contact with clients and partners to obtain customer feedback regarding product/service quality;
Technical consultancy to B2B clients during the pre-sales process;
Assist clients and partners in resolving issues and complaints concerning purchased products or services;
Manage and motivate the after-sales service partners to achieve set objectives and targets;
Review service interventions reports on monthly basis;
Coordinate with other functions in the company to solve issues and complaints in the fastest manner and discuss common projects necessary for enhancing customer satisfaction;
Develop and optimize support and service processes, tools, and systems;
Oversee all after-sales services provided to clients and partners to ensure customer satisfaction;
Ensure compliance with all general and company policies when carrying out job duties.


Position Requirements:
 

University degree in Engineering or other major suitable for the position;
Professional experience:

5 years in after-sales service and/or technical support;
A background in the field of heating, cooling, ventilation equipment, or domestic appliances will be considered an advantage
Tenure in an international company or environment will also be preferred;


Excellent command of English;
Strong technical background;
Advanced computer skills;
Strong customer orientation;
Self-starter and result-oriented;
Excellent communicator;
Highly organized personality with a focus on details;
Strong team player.

 
Join the team of TESY and in return you will be provided with:
 

Opportunity to join an internationally recognized company with high working standards and collaboration with different teams and people;
Corporate events and team-buildings;
Career advancement in the company after shown results.