Director, Cloud Service Delivery

1 month ago

ClujNapoca, Romania opentext Full time

Micro Focus (now OpenText) is one of the world’s largest enterprise software providers. We deliver mission-critical technology and supporting services that help thousands of customers worldwide manage core IT elements of their business so they can run and transform—at the same time.

 

 

The Opportunity:

 

The Cloud Service Delivery Director role is required to ensure effective high-quality services and support for our Global customers.

This role will lead multi-disciplined teams in implementing and operating technology and software. The position requires a broad range of technical skills in managing a diverse operational environment with a focus on customer high level service. 

 

The Director will manage multi-disciplined teams that support an advanced infrastructure, utilising private cloud, SAAS, and IAAS environments and includes:

  • Technical Support Management
  • IT operational management processes and SLAs
  • IT performance metrics and reporting
  • Security & Compliance

 

The Director is expected to drive work at VP/executive levels through impact, networking, and strategy. Own external relationships at executive levels. Develop strategic agendas for the company and promote an atmosphere in which they can be accepted.

 

You are great at:

  • Manage the vision, design and deployment of cloud infrastructure, including compute, storage, and network systems for cloud hosting
  • Provide cloud hosting service management strategy, process, and procedures across the organization
  • Lead a consistent, measurable process to operationalize and scale cloud based strategic initiatives and execution 
  • Manage Capex, and Opex costs; appropriate value for investments
  • Responsible for running a 24x7x365 Cloud Infrastructure and Operations organization with staff located in multiple Global locations. 
  • Develop and mentor a high performing team of global professionals
  • Provide strong leadership, guidance, and direction related to cloud hosting service delivery
  • Work closely with Engineering, Data Center Operations and technology vendors to ensure SLAs are met and quality meets or exceed expectations
  • Manage adherence to security and compliance safeguards, policies and procedures
  • Managing change, assets, and documentation for top quality support
  • Establishes key KPI, SLA’s, metrics and measurements demonstrating area health. Communicates through operational reviews. Measures and tracks against industry benchmarks and standards.
  • Identifies and implements critical metrics necessary to manage and monitor the performance of overall operations including: capacity, availability, budget, and inventory.
  • Manages budgeting and forecasting, planning, deployment, incident and problem management, change management.

 

What it takes:

  • 10+ years of professional experience in technical support or product delivery, and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study.
  • At least 3 years of experience in similar role.
  • Integration experience with third party products.
  • Expertise in multiple software systems design tools and languages.
  • Familiarity with Web applications and troubleshooting client-side issues.
  • Experience in Cloud computing (AWS preferred)
  • Familiarity with databases (Oracle and/or Sybase databases or basic SQL concepts).
  • Comfortable with technology stack (Python + JavaScript/TypeScript, React).
  • Understanding of security and network protocols, such as SFTP, VPN, HTTPS, and SSH.
  • Excellent customer facing communication skills. Customer Service.
  • Goal-oriented interpersonal and communications skills with team members.
  • Capacity to set priorities and deliver solutions in time.
  • Working on a multi-layer enterprise application.
  • A fast self-learner, and ability to adapt to a changing application/platform.
  • ITIL Certification.
  • Docker, Kubernetes and VuGen knowledge is a plus.

 

Micro Focus’ (now OpenText) efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com.

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