IP Network Engineer

1 month ago

Timișoara, Romania Huawei Romania TAC Full time

Huawei is a leading global provider of information and communications technology (ICT) infrastructure and services. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – we are committed to bringing digital to every person, home and organization for a fully connected, intelligent world.
Our Technical Assistance Center provides second/third level technical support on a 24/7 worldwide via phone, email, web and remote access to Huawei Enterprise & Carrier customers, partners, account teams, through independent troubleshooting & debugging.
Why chose us? Compared to similar roles, the services we provide to our customers are not project based. We offer vendor-level support, which means that our teams there is a permanent need to support Huawei product lines for all customers worldwide.
Along with the opportunity to grow and expand your technical knowledge, with access to products in a laboratory environment, you will also have the chance to take internationally acclaimed certifications on various product lines.
 
Responsibilities:

Handling customer service requests from all Europe for our Datacom and Secospace products (Routers, Switches, Firewalls & Security Gateways, WLAN devices and more);
Take first corrective actions to isolate and neutralize reported incidents and if necessary escalate to next technical level support;
Troubleshoot hardware or software problems, identify root cause and provide an effective solution within contractual SLA time;
Performing network upgrades/ updates in accordance with the Change Management process;
Provide detailed information on how to set up, configure or upgrade IP products and their features;
Use trouble ticketing system for tracking customer interactions and fault analysis;
Identify customers concerns and critical problems based on customer interaction.

 
Requirements:

Fluency in English. Nice to have Spanish or French;
Familiar with TCP/IP & OSI protocol stack;
Knowledge of routing protocols (OSPF, BGP, IS-IS);
Knowledge of switching technologies and protocols (Vlans, STP);
Knowledge of security features and protocols (IPSec, NAT, Radius/Tacacs, Dot1x);
Knowledge of network monitoring applications and protocols (SNMP, NMS);
Strong troubleshooting skills (able to analyze debug outputs and packet captures);
More than 1 year work experience in system integration or telecommunication will have priority;

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